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Version: On-Premise 2.5

Send SMS

Activity Description​

Sends an SMS to a User or a Group.

Settings​

  • Destination Type – The SMS recipient/s.
    • User – A specific User in Actions Express Recipients Repository.
    • Group – All Users in a Group.
    • Last response – The recipient who took responsibility for the Incident that triggered the Workflow.
  • Message Type – The type of message sent to the recipient via SMS:
    • Original – The message that triggered the Workflow.
    • Custom – Any entered free text.
    • Template – A predefined message.
      note

      Message templates are created via Resolve Actions Express General Repository. For additional information on message templates, please refer to the Message Templates.

    • Template Name – Sends a predefined message template.
    • Send Recovery Notification – Adds the selected recipient to the recovery notification list. When the Incident is recovered, all recipients in the recovery list are notified.